Shipping policy

Undelivered Orders:

If your shipment was not delivered, please send a message to info@mastercreationsinc.com that includes the following:

• Your Name
• Your Order Number

Lost (Undelivered) Packages:

Should your package be lost during shipment, we will either: 

• Issue you a full refund for the purchase cost of your items and any shipping costs paid.
• Reship your order at no additional cost.

Misdelivery:

The following circumstances are considered misdeliveries for which Master Creations Inc. holds no responsibility or liability:

• Your order is shipped to an address where you no longer reside or receive mail.
• Your order is delivered to an address different than the one you provided.

In either of these cases, no refunds or reshipments can be issued, and you will need to begin a misdelivered mail search with the provider that shipped your order (UPS or USPS).

Returned to Sender:

In the event your order cannot be delivered to the address you provided and is returned to us, we will notify you immediately via any email addresses and phone numbers you've provided to us for contact. 

In the event your order then has to be reshipped to a different address, you will be responsible for all additional shipping costs, regardless of whether your order initially qualified for free shipping. 

If 60 days pass without contact from you regarding your order, we will restock your items and issue you a refund for the full purchase amount of your order minus the cost of the initial erroneous shipping label. You can also request this refund at any point after your order has been returned to us. In either case, refunds will be issued to your original payment method and may take up to 10 business days to process.